# Belight Cloud Terms of Service

These Terms of Service (“Terms”) govern your use of the website hosting, domain-related support, website maintenance and related services (“Services”) provided by Belight Cloud (“we”, “us”, “our”) through belight.cloud and mybelight.cloud.

By placing an order, subscribing to a plan, providing payment details, or using our Services, you agree to these Terms.

## 1. About us

Business name: Belight Cloud

Email: support@belight.email

If you are a consumer, you have statutory rights that cannot be excluded by these Terms.

## 2. Services

We provide website hosting and related services, which may include:

- WordPress hosting

- Website maintenance and updates

- SSL certificate management

- DNS and Cloudflare configuration support

- Domain-related technical support

- Backups, where included in your plan

- Email or technical support, where included in your plan

The exact Services included depend on the plan or agreement you purchase. Any custom work, migrations, redesigns, plugin development, emergency recovery or additional administration may be quoted separately.

## 3. Account and access

You are responsible for keeping your login details secure. You must not share account credentials with anyone who is not authorised to access your account.

You must provide accurate contact and billing information. If you provide access to third parties, such as developers or marketing agencies, you remain responsible for their actions and for ensuring they comply with these Terms.

We may suspend or restrict access where reasonably necessary for security, non-payment, suspected misuse, technical issues or to protect other customers.

## 4. Billing and payment

Hosting plans are billed in advance on a monthly or annual basis, as shown at checkout or in your agreement.

Unless otherwise agreed in writing:

- Monthly plans are billed monthly in advance.

- Annual plans are billed annually in advance.

- The hosting term begins on the date payment is received or the service is activated, whichever is later.

- Annual hosting terms renew on the same date each year unless cancelled in accordance with these Terms.

- Prices are shown in GBP and include VAT where applicable.

If payment is not received when due, we may suspend the Services after giving reasonable notice. Continued non-payment may result in termination of the Services.

## 5. Term and renewal

Unless otherwise agreed in writing, hosting Services are provided for an initial term of 12 months, beginning on the date the Services are activated.

At the end of the initial term, the Services will continue on a rolling monthly basis unless either party gives at least 30 days’ written notice before the renewal date.

**Early cancellation:** You may request cancellation at any time by contacting us in writing. However, cancellation does not end the current hosting term. If you cancel before the end of the agreed term, the full outstanding balance for the remainder of the term becomes immediately payable.

## 6. Cancellation and refunds

If you are a consumer and purchase Services online or at a distance, you generally have the right to cancel within 14 days of entering the contract, unless you ask us to begin the Services during that period. If you ask us to begin immediately, you may lose the right to cancel once the Services have been fully performed.

If you cancel a Service that has already started, you may be required to pay for the Services provided up to cancellation.

Cancelling a direct debit, payment method or subscription does not cancel the hosting agreement or end the current term. You must contact us in writing to request cancellation.

Refunds are not available for:

- Services already provided;

- Domain registrations, renewals or transfers;

- Third-party costs already incurred;

- Custom development, migration or consultancy work already carried out.

This does not affect your statutory rights.

## 7. Customer responsibilities

You confirm that you own, or have permission to use, all content, images, text, software, domains and data you provide to us.

You must not use the Services to:

- Host unlawful, fraudulent, abusive, infringing or harmful material;

- Distribute malware, spam or malicious code;

- Attempt to gain unauthorised access to systems or networks;

- Overload, disrupt or interfere with our infrastructure or other customers;

- Breach applicable law or third-party rights.

We may remove or suspend content or Services where reasonably necessary to address a breach of these Terms.

## 8. Backups and data

Where backups are included in your plan, we will take reasonable steps to maintain backups. However, backups are not a guarantee against data loss.

You remain responsible for keeping your own copies of important website content, databases, images and files. We strongly recommend exporting regular backups before making major changes.

We are not responsible for data loss caused by customer actions, third-party plugins, expired domains, failed renewals, unauthorised access or changes made outside our control.

## 9. SSL, domains and DNS

Where SSL certificates, DNS or Cloudflare configuration form part of the Services, we may require continued administrative access to maintain certificates, DNS records and service availability.

If access is removed, changed or restricted by you or a third party, we may not be able to maintain SSL certificates, DNS records or website availability. Any resulting downtime, certificate expiry or migration work may be chargeable.

Domain renewals, transfers and DNS changes remain subject to the relevant registrar and registry rules.

## 10. Support and maintenance

Support is provided by email at support@belight.email.

We aim to respond promptly but do not guarantee a specific response time unless a separate support agreement states otherwise.

Routine updates, security patches and maintenance may be carried out where included in your plan. Emergency work, malware removal, site recovery, migrations or major changes may be chargeable.

## 11. Intellectual property

We retain ownership of our website, branding, systems, processes, documentation and any tools or code we create unless expressly assigned to you in writing.

You retain ownership of your website content, unless it was created by us under a separate written agreement stating otherwise.

You may not copy, resell or redistribute our materials without written permission.

## 12. Liability

We provide the Services with reasonable skill and care. We do not guarantee that the Services will be uninterrupted, error-free or completely secure.

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, revenue, business, goodwill or data.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Your statutory rights under the Consumer Rights Act 2015 are not affected.

## 13. Changes to these Terms

We may update these Terms from time to time. We will publish the updated version on our website.

For material changes affecting an active paid plan, we will give reasonable notice where practicable.

## 14. Complaints

If you have a complaint, please contact us at support@belight.email. We will aim to acknowledge your complaint promptly and work with you to resolve it.

If you are a consumer and we cannot resolve a dispute, you may also have rights to seek advice or use alternative dispute resolution, depending on the circumstances.

## 15. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over any dispute, unless applicable consumer law gives you a different right.